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AI Web Chat

Chat that knows the renter, not just the last message.

Generative AI chat that answers prospects day and night, then hands off warm to a person when one is needed. It works from your live data, so no conversation ever starts from zero.

See it answer your real prospect questions.

See demo →
J
Juno
Union AI Web Chat · Skyline at Roosevelt
Web chat
Hi, I’m looking for a 2 bed in October. Do you allow dogs?
We do. 214 opens October 1 at $1,840 on a 12-month term, and dogs are welcome, 2 max, no breed limits. Want me to hold Thursday at 5:30 for a tour?
Yes please
Done. Thursday at 5:30 with Maya. I texted you the details.
Pet policy, confirmedUnit 214 availability, liveTour booked on the record

Generative, grounded, and never a dead end. Juno answers from your live data and your approved knowledge base, and hands off warm to a person the moment one is needed.

Operators running 2,000 to 60,000 units run the renter journey on Union.

Mark-Taylor Residential Pacificap Quarterpenny Management PLK Communities Optim Real Estate Services McKinney Properties Avanti Residential Vertus Properties CAPREIT

Not a script.
A conversation.

Bolt-on chat tools work from a copy of what your PMS exposes. They can tell a resident from a prospect and guess the stage, but they lose the thread the moment the question gets specific, and they restart every conversation from zero.

A Mark-Taylor community at dusk

No cold starts, ever.

Union web chat lives inside the system of record, so it answers using the live data your CRM owns, is trained on a knowledge base your team controls with multi-step approval, and includes fair-housing guardrails on every message. The renter gets a real answer the first time, and a person the moment they need one.

Generative,
not scripted.

Answers open questions about the neighborhood, amenities, and lifestyle, not just a fixed decision tree.

Learn more →

Open questions get real answers. A fixed decision tree gets a transfer.

J
Juno
Web chat · 2:14 AM
Is it walkable to the light rail?
Yes. The Roosevelt station is a six-minute walk, and the 7th Street bus stops out front. Want me to send directions with your tour confirmation?
Google PlacesKnowledge base, confirmed

Knows when it is unsure.

Four knowledge states flag shaky information for re-verification instead of repeating it, where most tools track only confirmed versus unconfirmed.

Learn more →

Unanswered, confirmed, unconfirmed, contested. Anything your team has not verified is flagged, not repeated to a renter.

Knowledge states
Skyline at Roosevelt · what Juno can and cannot say
Your team controls
✓
Pet policy
Confirmed. 2 max, no breed limits, $300 deposit
✓
Unit 214 availability
Confirmed, from the live record
!
Guest parking policy
Contested, flagged for re-verification
○
Pool hours in winter
Unanswered, routed to Maya T. with the thread

Day or night,
every prospect answered.

Juno answers prospects at 2 PM and 2 AM with the same context: your live availability, pricing, and approved property knowledge. When a person is needed, the chat stays open until one greets the renter.

  • Answers open questions about the neighborhood, amenities, and lifestyle, not just a fixed decision tree.

  • Every reply is grounded in the prospect’s history, live unit availability, and application status.

  • Four knowledge states flag shaky information for re-verification instead of repeating it, where most tools track only confirmed versus unconfirmed.

  • The chat stays with the prospect until a person greets them, and anyone can reach a human when one is available.

J
Juno
Tonight · 14 conversations · 11 resolved, 3 handed off
Live
Danielle R.Pets and a tour bookingResolved
Marcus T.Pricing on a 2 bed for OctoberResolved
Priya N.Application statusResolved
Jordan W.Asked for a personHanded off, Maya T.
Alex R.Short-term sublet policyNeeds review
Sam K.Covered parking availabilityResolved

Juno answers.
A person is one step away.

Juno handles the conversation when you choose, and your team takes over when a renter wants a person. Because both work from the same record, the handoff carries the whole thread.

A scripted bot restarts from zero.
Juno picks up where the renter left off.

Union AI Web Chat (Juno)

Generative answers from the live record and your approved knowledge base, with fair-housing guardrails on every message.

A scripted chatbot

A fixed decision tree working from a copy of what the PMS exposes. It loses the thread the moment the question gets specific.

9:04 Juno answers, verifies the unit
9:06 Renter asks for a person
9:06 Juno stays on, pings Maya T.
9:07 Maya greets, full thread attached

Warm handoff, no dead ends

The chat stays with the prospect until a person greets them, and anyone can reach a human when one is available.

Can residents sublet on a short-term basis?
Draft answer submitted by K. Alvarez, edited from the August lease addendum.
● Pending approval, 2 reviewers

A knowledge base your team controls

Juno is trained on a knowledge base your team controls with multi-step approval, so what it tells a renter is what your team has approved.

✓
New lead, Danielle R.
Source: website chat, created by Juno
✓
Tour booked
Thursday 5:30, unit 214, Maya T.
✓
Follow-up task
Confirm pet deposit, assigned to Maya T.

Lead captured, tour booked

Every conversation lands on the CRM record: lead created, tour booked, task assigned, so your team’s next touch starts with context.

“We deployed Taylor to defend the white-glove experience, not to dilute it. Our residents still get the Mark-Taylor experience. Union’s AI just means we have more of our people available to deliver it.”

Alyssa EgeManager of Strategic Communications, Mark‑Taylor Residential

Read the Mark‑Taylor story →
The Mark-Taylor team on camera discussing running leasing on Union
From the Mark‑Taylor customer story

AI Web Chat on one record

24/7

Coverage, every prospect answered day or night

4

Knowledge states that keep answers accurate

0

Dead ends, every chat can reach a person

AI Web Chat works better
because it is not a point solution.

It lives on the same platform as your CRM, leasing, AI agents, marketing, renewals, and resident operations, working from the same renter record the rest of Union is already working from.

AI CRM AI Voice Agent
AI Web Chat
Agent Assist Leasing Renewals Marketing Market Intelligence Ancillary Revenue

FAQs

What is Juno?
Juno is Union’s AI web chat. It answers prospects on your website day and night, working from the live data your CRM owns and a knowledge base your team controls, and it hands off warm to a person when one is needed.
Is it scripted?
No. Juno is generative, so it answers open questions about the neighborhood, amenities, and lifestyle, not just a fixed decision tree. Every reply is grounded in the prospect’s history, live unit availability, and application status.
Where do the answers come from?
From two places: the live record in the Union CRM, which includes availability, pricing, and application status, and your own knowledge base, which your team controls with multi-step approval. Fair-housing guardrails apply to every message.
What are the four knowledge states?
Unanswered, confirmed, unconfirmed, and contested. Anything your team has not verified is flagged for re-verification rather than repeated to a renter, where most tools track only confirmed versus unconfirmed.
What happens when a prospect wants a person?
The chat stays with the prospect until a person greets them, and that person picks up the full thread, not a summary. Anyone can reach a human when one is available. There are no dead ends.
How long does implementation take?
About 30 days from kickoff to go-live. Union travels to you and is onsite for kickoff and training, and your team joins Union Slack channels for daily access to the people who build the product.

Day or night,
answer every prospect.

See it answer your real prospect questions.