Product updates

Your callers, your words. A new per-property setting lets you edit the spoken main-menu message callers hear, so the greeting reflects each community's own tone rather than a fixed phrase. Default wording stays in place until you change it.

More flexible spam and vendor tagging. A new property setting expands when agents can mark a call as vendor or spam, covering either unknown callers or unknown callers plus new prospects, so your call reporting stays clean.

The chat status reflects who's really there. After a takeover task is created from a delinquency automation, the conversation status now switches from Juno to Agent, so it's always clear whether a person or the assistant is handling the chat.

Application links you can trace. Application links sent by the AI now use a uniquely generated URL with a tracking token, so you can see where each application is coming from and attribute it correctly.

Auto-enrollment waits for go-live. Credit Builder now confirms a property's launch date has arrived before auto-enrolling anyone, so residents are only enrolled once the program is truly live at their community.

A heads-up before edits in the resident portal. Residents whose profiles sync from a PMS now see a clear warning before editing their name, email, or phone in the Credit Builder portal, since the next sync would otherwise replace those changes.

Program cost stays in sync. The Credit Builder program cost shown on addenda now pulls directly from your Credit Builder property settings, so the price residents see always matches what you've configured.

Tasks close themselves when the work is done. Tasks tied to a workflow, like adding a resident, now complete automatically once that workflow finishes, so your task list reflects what's actually outstanding.

Yelp leads don't go cold. For Yelp leads with masked contact details, the system now reminds agents at 25 and 29 days and adds a note at 30 days, so your team captures real contact info before the masked details expire.

Reuse your points of interest across sites. A new switch on corporate sites lets you reuse your corporate points-of-interest list on standalone sites, so you don't have to rebuild neighborhood detail site by site.

Google ratings stay current. Properties' Google review ratings now sync into the platform and refresh on a regular cadence, keeping reputation data up to date without anyone updating it by hand.

Resident status reflects your PMS. Canceled Yardi residents are now correctly handled as former residents, so resident status in the platform mirrors what's in your PMS.

A few finishing touches rounded out the week: the Delinquency Manager overview now labels the figure "Balance" rather than "Unpaid Rent" for clarity, the in-app assistant chat pane lines up cleanly with the navigation ribbon, and the new Task Views experience picked up another round of pre-release polish.

Calls keep running, even when a provider doesn't. Juno now falls back automatically across its voice, transcription, and language services, so if one outside provider has a rough moment, the call carries on without a hitch.

Knowledge updates reach Juno on their own. When a property's knowledge changes, Juno picks up the update automatically, so callers hear answers that reflect the latest information.

Agents stay ready for the next call. Agent availability now stays accurate, so your team remains reachable for incoming calls instead of getting stuck in an unavailable state.

Task Views is getting ready for everyone. We put a round of polish and power-user-requested improvements into Task Views ahead of its full rollout, so it's in great shape when it reaches your whole team.

Union Voice AI's tasks show who owns them. Overdue tasks assigned to Union Voice AI now appear correctly in the All Tasks view rather than looking unassigned, so nothing seems to fall through the cracks.

Renewal offers create their own follow-ups. Completing a renewal offer now automatically generates the right agent tasks (like starting the renewal flow or adding and removing residents), so the new renewal experience always has clear next steps.

Arizona utility billing addendum, updated for 2026. The AZ Utility Billing Addendum now includes a configurable utility-provider change-notice period, wired correctly into the relevant clauses.

A safety net when automation can't reach a resident. If a delinquency message can't be delivered automatically, Delinquency AI now creates a takeover task prompting an agent to step in, so a missed message turns into a clear action rather than silence.

Lead-to-Lease exports arrive in your inbox. Running the Lead-to-Lease export from Admin now starts the job and emails you the finished file, with the same full set of metrics as the scheduled report — leads, tours, leases, conversion rates, call answer rate, and average call score.

Assignment respects the current owner. When a lead schedules a tour and leaves a nurture sequence, assignment now checks whether the current owner is available before handing the lead elsewhere, so relationships your team has already built stay intact.

Clearer reasons when a sync doesn't go through. Lead syncs now surface specific failure reasons — including missing lost reasons and ResMan-side errors — so you and Support can pinpoint and resolve an issue quickly.

Shared notes stay within your organization. Notes set to be visible across properties now stay scoped to your own organization, keeping shared context where it belongs.

Several small touches smoothed out the week: the agent-type filter now selects itself based on the property you're viewing, note styles hold their formatting, scoring metrics count only active questions, inbound-call ringtone handling is tidier, and a few navigation and focus details across the new Views experience feel more settled.

We added proactive monitoring for inbound call health, with alerts that catch a drop in call volume or an outage during business hours — so issues get spotted and addressed before they reach you.

SMS templates are right there when you need them. Selecting an SMS template now works smoothly throughout a long working session, so agents can reach for the right message without missing a beat.

Reactivated leads go to a person. When a lead comes back to life, ownership now hands off to a live agent rather than staying with the AI, so follow-up replies come from your team with the full context.

Nevada leases are up to date. We refreshed Nevada lease language and added clear monthly line items (building and facilities, third-party utility billing, and Credit Builder), with subtotals that now fold in every charge correctly.

Opt-out sticks through renewal. A resident who's opted out of Credit Builder now stays opted out when their lease renews, so their choice carries forward without anyone having to re-confirm it.

Booking buttons point where they should. On select property sites, the tour booking buttons on floor plan and pricing pages now route to the correct booking destination, so prospects reach scheduling without a detour.

Careers pages are easier to browse. Corporate careers pages got cleaner department and location filters, working category links, and a smoother mobile layout — so candidates see every opening and reach the role they're after.

Response rate, with lease context. The response-rate drilldown now includes lease details, so you can connect engagement to outcomes without leaving the report.

Ledger and Claims, one click away. The new navigation bar now includes direct links to the Ledger and Claims portals, putting those tools within easy reach.

A handful of refinements tidied up the edges: follow-up date sorting now holds steady as you page through tasks, newly enabled Task Views show up without a refresh, charges-posted detail links are easier to follow, the call minutes column in the calls report CSV reads more cleanly, and approved claims now lock to protect a completed decision.

Initial calls stay attached to the lead. When a call comes in and a lead is saved, that first call now stays linked to the right lead record, so your earliest touchpoint is always there in the history.

A clearer picture of toured leads. The Tours table on the Overview report now includes a Current Status column, so you can see at a glance whether a toured lead is active, lost, or leased.

Add People charges only the right residents. When you add people to a lease, Credit Builder now checks eligibility before applying a charge, so applicants who never complete their application aren't billed for the program.

The plan screen shows your property's branding. The Credit Builder plan modal now displays the correct property logo as you move between properties, so residents always see the community they're actually in.

Monthly credit-bureau reporting reflects opt-outs accurately. Residents who opt out partway through the month are now correctly excluded from that month's bureau submission, keeping reporting aligned with each resident's current choice.

Notice-to-vacate goes to the right signers. Pending residents are no longer asked to sign the notice-to-vacate document, so the signing list matches who's actually on the lease.

Auto-mark-lost is more consistent. The automation that marks stale leads as lost now keys off your per-property automation settings, so it applies evenly across the leads you've set it up for.

Nurture messages start reliably. The first message in a nurture sequence now generates dependably, so prospects get that opening outreach right on schedule.

Private notes stay private. Notes set to "Me only" now stay scoped to you, so personal notes don't appear to other properties.

Renaming a property leaves your lead email flowing. Updating a property's name no longer affects the behind-the-scenes ID that routes incoming lead emails, so renaming a community is safe and your leads keep arriving.

Deposit options follow the property. Deposit-alternative options now activate only once a property is enabled for them, so residents only hear about programs that are actually live at their community.

Fees show up on standalone floor plan pages. Prospects browsing a standalone property site now see fees right on the floor plan page, giving them the full cost picture earlier in their search.

Floor plan names read the way you'd expect. ResMan floor plans can now show a friendly display name rather than an internal identifier, so the labels prospects and staff see make sense — while lookups keep working behind the scenes.

Cleaner records syncing back to your PMS. Auto-generated names from AI interactions no longer overwrite real prospect records in ResMan, keeping your resident and prospect data accurate on both sides.

A few smaller refinements rounded out the week: weekly and monthly lead exports now use clean calendar-month boundaries so the date ranges match what you'd expect, editing your own access to a property you've selected in the multi-property view is smoother, and Credit Builder re-enrollment now checks the eligibility window more precisely.

Credit Builder charge posting to RealPage is now more durable, so charges make their way through reliably even if a sync hits a bump along the way.

Dependable Workforce reports. The Workforce report now loads reliably on multi-property runs, and a report that comes back empty regenerates on its own rather than showing a blank screen.

Bigger lead exports, no waiting. Lead exports now handle much larger volumes smoothly, so even your widest pulls come through.

Make sure messages can reach residents. The pipeline now flags any resident missing an email or phone with a quick tooltip, prompting your team to add what's needed so delinquency messages actually land.

Certified-funds residents stay off the list. Residents who pay by certified funds only are now detected automatically each month and kept out of delinquency messaging, so they only hear from you when it's relevant.

Follow-up notes close their own tasks. Logging a note with "Mark as follow-up" turned on now automatically completes the matching open follow-up task, saving your team a step.

A navigation that fits. Site-only customers now see a navigation tailored to them, without buttons for features they don't use.

One more refinement: creating notes in a profile is now quick and reliable, even on busier accounts.

Reliable enrollment from Yardi. Residents syncing from Yardi now enroll in Credit Builder dependably, with the nightly data pull split per property for steady, consistent syncing.

Clearer guidance in the portal. The Credit Builder portal now checks entries as they're made and explains plainly what needs attention, so residents and agents get helpful direction instead of a generic message.

Accurate opt-outs and charges. We tightened how opt-outs and charges reconcile across units, so a resident's choice and billing always line up.

Right message, right time. Delinquency success messages now send at the correct moment within your automation's allowed window, so residents hear from you on schedule.

Arizona utility billing addendum for 2026. The 2026 Arizona Utility Billing addendum is now available in the document library, ready to include in lease signing.

Pick up where you left off. After login, the platform now brings you back to the property and page you were last working in, so you're ready to go without re-navigating.

Behind the scenes, we continued polishing the upcoming Task Views experience — saved views now surface in the property selector and load without needing a refresh — so it's in great shape ahead of its full release.

A simpler maintenance menu. We streamlined the default maintenance-request prompt so callers hear only the options that apply to most communities, with specialized routing still available where it's needed.

New lead sources, attributed correctly. Leads from a newly added listing partner now map to their own source, so your team can see exactly where each prospect came from.

Auto-marked leads sync cleanly. Leads that automation marks as lost now carry a default reason, so they record correctly and flow through to your PMS without a hitch.

Move-in dates respect the calendar. Choosing a move-in date now consistently skips closed holidays and honors business hours, even when the available window stretches beyond a month, so applicants only pick dates you can actually accommodate.

Nevada leases updated for compliance. We refreshed the Nevada lease agreement with the required fee table, per-utility line items, an electric-provider disclaimer, and clearer payment and proration language.

Reuse your points of interest. Standalone sites can now reuse the curated points-of-interest list from your corporate site with a single toggle, so neighborhood detail doesn't have to be rebuilt site by site.

Manage access for every user. You can now save property-access changes for team members who don't have an email on file, so setting up and adjusting access always goes through.

Behind the headline work, we also laid groundwork to speed up the Workforce Dashboard for teams pulling many properties across wide date ranges, so heavy reports feel quicker over time.

Maintenance routing that fits your hours. A new per-property setting decides where maintenance calls go — always to maintenance, always to the office, or split by business hours — so each community handles them the way it works best.

Calendars stay connected. If a property's calendar connection needs re-authorizing, the property and support now get an email with clear next steps, so tours keep landing on the calendar without a silent gap.

Messaging rules that span stages. A new AI System Protocols page lets you define messaging guidance that applies across one or more lead and leasing stages, scoped to each customer and property — a flexible layer on top of your existing rules.

Knowledge and settings stay in sync. Answering a question in the Knowledge tab now fills the matching field in Settings, and vice versa, with every change logged. Enter something once and both places stay current.

Follow-ups land on the right page. Tasks for in-progress applications now open to the application view, showing the application section and the prospect's stage, so your team can act without hunting for context.

Big portfolios, dependable reports. Reports across many properties at once now generate reliably, so corporate users get the full multi-property picture whenever they need it.

Easier-to-read call charts. The Call Volume Trends chart now includes value labels and a legend, matching the call-volume-by-hour view, so the numbers are clear at a glance.

Two more addenda on hand. We added a Parking Policy and Enforcement Schedule addendum, and restored a Risk Release addendum for a specific community, both ready for lease signing.

Nothing else demanded the spotlight this week — the headline work above is where the energy went.

Order the phone menu your way. The voice menu options can now be arranged per community, so the order callers hear matches how your team prefers to work, while the wording and behavior stay consistent.

Clearer answers from the chatbot. The chatbot now phrases its answers about utility billing in plain, friendly language, so prospects always get a response that reads naturally.

A gentler pace into eviction. The eviction step now waits a day after the filing date and pulls a fresh balance before it fires, giving residents a final window to resolve things first.

Pause and resume, cleanly. Turning Delinquency AI off in the Delinquency Manager now pauses automation rather than ending it, and switching it back on picks up right where it left off.

A warmer handoff message. When the AI hands a conversation to your team, residents now get a clear, friendly note letting them know a leasing team member will be in touch shortly.

A new community policies addendum. We added a Community Policies addendum variant with updated personal-property language, ready to include in lease signing.

Move-outs reflect everywhere. Units marked moved out now update their status correctly, so your availability always matches reality.

Move-outs stop the billing. When a resident is moved out in Yardi, that now flows through correctly so Credit Builder closes out with the lease — no charges lingering past a move-out.

See the calls behind the Transfer Rate. The Transfer Rate total on your call report is now clickable, opening a breakdown of each transferred call with its name, category, date, source, and where it was sent. It's an easy way to go from the headline number to the calls that make it up.

Policy links in the footer. Corporate sites now include Terms & Conditions and Privacy Policy links in the footer, so visitors can find them right where they'd expect.

One quieter refinement this week: Delinquency settings are now reserved for corporate users and admins, keeping that configuration in the right hands.

A smoother wrap-up between calls. Agents finishing up one call are no longer interrupted by the next inbound call landing mid-wrap, so each conversation gets a clean close before the next begins.

Outbound calls file themselves away. Outbound calls now move straight into Call History rather than sitting on the active Calls tab, keeping your live call list focused on what's happening right now.

Sharper voice responses. Juno now works from a tighter window of recent context on each call, which keeps its replies quick and on point.

SMS templates are easy to edit. Editing an SMS template now keeps your cursor right where you're typing, so composing and tweaking messages feels natural.

Browser notifications are tidier. You'll now get one notification per event, even when activity comes in quickly — no repeats to dismiss.

Chat availability stays where you set it. Your live-chat availability toggle now holds its setting through a page refresh, so you're only on for chat when you mean to be.

Cleaner chat alerts. Chat notifications now reliably point to a real, findable conversation, so every alert leads somewhere useful.

Reactivated leads sync back to ResMan. When a lead that was lost in ResMan becomes active again in the platform, that status now flows back to ResMan too, keeping both systems in step.

Plan ahead for charges not yet live. Lease items that aren't live yet can now be marked as pending launch, with a clear disclaimer on the lease and the item hidden from the application portal until it's ready — so you can prepare new communities without confusing applicants.

Applications show the right pet details. Pet information now lands in the correct fields on the application, so a pet's details read accurately.

Promotions, scoped to your selection. The Promotions settings page now shows just the properties you've selected, and choosing a single property takes you straight to its promotions list.

More context at a glance. The Credit Builder subscription list now includes property, unit, resident type, status, and start and end dates as columns, so your team can scan for what they need without opening each record.

A couple of refinements tidied up the edges: temporary, non-corporate agents are no longer pulled into assignment rules, and the Credit Builder opt-out match now considers community name for more accurate resident matching.

We added a weekly Credit Builder enrollment health check that flags any property trending below its prior month, so we can spot and address a dip early — before it ever reaches you.

Known residents stay themselves. When a current resident calls, Juno now recognizes them rather than creating a new pipeline lead, and it leaves their real name in place. Your records stay clean and your residents stay correctly identified.

A tidier document list. We retired a lease addendum that was no longer in use, so the document library shows only what your team actually works with.

Export your lease settings. You can now export a property's full lease settings to Excel — defaults, policies, charges, rentable items, duration pricing, and addenda — one property per sheet, ready to review or share.

More flexible user setup. Team members can now be set up without a unique email address, and there's a new optional notification-email field so alerts reach the right inbox.

A small copy fix cleaned up stray wording on one of the discount addenda, so the language reads exactly as intended.

A faster path from call to prospect. Adding a lead from the call module now takes you straight to the prospect page, so you can pick up the conversation in one step instead of routing through the pipeline.

Tours from iApartments sync reliably. Tour updates coming from iApartments now flow into the platform dependably, with clearer tracking behind the scenes so completion and no-show logic stays accurate.

Pricing reflects each resident. The Credit Builder price shown in the resident portal and CRM now comes straight from your property settings or a per-resident override, so grandfathered and special-rate residents always see the right amount.

Property profile chat keeps its place. The AI chat in the property profile now holds your conversation as you work, and tucks the suggestion panel away once a chat is underway, so the thread stays front and center.

Lease documents come back in full. Every document tied to a Lease Action now reliably surfaces through the document service, so agents always have the complete set on hand.

Site-only properties can manage their own details. Site-only communities can now edit Business Hours, Holidays, and Community Details right in Property Settings — the same information that shows publicly on their sites.

Square footage is yours to show. The "Show Square Footage" control is editable again for floor plans synced from your PMS, so you decide what appears on your websites.

A new holiday option. "Day after Thanksgiving" is now available in holiday settings, off by default and ready whenever you want it.

Cleaner notes flowing to ResMan. Notes and follow-up events written back to ResMan now carry clean formatting, so they read clearly on the ResMan side.

Careers pages open to the details. Job listings on careers pages now open to the role's details first, giving candidates the full picture before they jump to applying.

A few refinements rounded out the week: copy and paste are fully restored across CRM search bars and form fields, system-template editing can now be reserved for corporate users, and the Worked/Unworked Leads report now credits leads only to agents who were actually online.