Sign in
Book a demo

Solutions

Platform

AI CRMLeasingRenewals

AI agents

AI Voice AgentAI Web ChatAgent Assist

Growth and revenue

MarketingMarket IntelligenceAncillary Revenue

Resources

BlogEventsAssociationsAboutCareers
Customers
Sign in
Book a demo
AI Voice Agent

Every call answered.
Every lead qualified.

Union’s voice AI answers, qualifies, handles availability and pricing, and books the tour, all in the same conversation. After hours, weekends, peak season. When a prospect wants a person, warm handoff is one step.

We’ll run a live call on a demo.

See demo →
M
Marcus T.
Inbound call · 6:42 PM, after hours
Live
6:42 Union Voice AI Thanks for calling Skyline at Roosevelt. Are you looking for a one or a two bedroom?
6:42 Marcus Two bedroom, moving in October. Do you have anything open?
6:43 Union Voice AI 214 opens October 1 at $1,840 on a 12-month term. I can hold a tour Thursday at 5:30 if that works.
6:43 Marcus Thursday works.
Booked on the call
Tour, Thursday 5:30 PM, unit 214, with Maya T. Confirmation text sent.
Transcript on the recordFollow-up task createdFair-housing check passed

Answers, qualifies, books. In one call. When a prospect wants a person, warm handoff is one step, with the full thread attached.

Operators running 2,000 to 60,000 units run the renter journey on Union.

Mark-Taylor Residential Pacificap Quarterpenny Management PLK Communities Optim Real Estate Services McKinney Properties Avanti Residential Vertus Properties CAPREIT

Why it
finishes the conversation.

A bolt-on voice tool can only work from whatever the PMS exposes. Union’s voice AI sees the full record at every point in the call: the right unit, the last promise, the live calendar.

A Union team member in conversation with an operator at Apartmentalize 2026

A full conversation, not a phone tree.

That’s the difference between a bot that takes a message and an agent that closes the loop: checking the right unit, honoring the last promise, and booking the tour before the prospect hangs up.

Day or night,
answers on the first ring.

Every inbound call picked up. No voicemail, no missed lead, no after-hours gap.

Learn more →

After hours, weekends, peak season: the AI answers with the same context your team has during the day.

Tonight
Skyline at Roosevelt · 12 calls, 12 answered
After hours
✓
6:42 PM · Marcus T.
Answered, qualified, tour booked Thursday 5:30
✓
7:15 PM · New caller
Answered, pricing on a 1 bed, follow-up task created
✓
9:03 PM · Priya N.
Answered, application question resolved
AI
9:40 PM · Jordan W.
Asked for a person, warm handoff to Maya T.

Books the tour
inside the same call.

Checks availability, quotes pricing, and schedules the tour inside the same call.

Learn more →

The AI checks the live unit, quotes the current rent, and books against your real calendar.

M
Marcus T.
Tour · Thursday 5:30 PM · booked on the call
Booked
✓
Unit 214
2 bed, available October 1, verified on the live record
✓
Quoted $1,840
12-month term, logged as the promise on the record
✓
Calendar
Maya T., Thursday 5:30, no double booking
✓
Confirmation
Text sent, transcript attached to the record

Every call picked up.
Every outcome on the record.

A missed call is a lost lead. Union’s voice AI answers every call, qualifies the prospect, books the tour, and writes the transcript and the outcome to the record, so the next touch starts with context.

  • Every inbound call picked up. No voicemail, no missed lead, no after-hours gap.

  • Checks availability, quotes pricing, and schedules the tour inside the same call.

  • When a prospect asks for a person, the AI stays on the line until your agent picks up, with full context intact.

  • Transcripts and outcomes land on the CRM record automatically, ready for the next touch.

M
Marcus T.
Call summary · 6:42 PM · 2 min 41 sec
Resolved by AI
✓
Outcome
Tour booked Thursday 5:30, unit 214
✓
Qualified
2 bed, October move-in, budget confirmed
✓
Transcript
On the record, searchable
✓
Follow-up
Task created for Maya T.: confirm covered parking
✓
Source
Google, captured on the lead

AI finishes the call.
Or a person does.

You decide how much AI versus human at every touchpoint. The AI can resolve the call end to end, or stay on the line until your agent picks up, with the full context intact.

A phone tree takes a message.
Union Voice AI closes the loop.

Union Voice AI

Answers, qualifies, quotes pricing, and books the tour in the same call. Hands off warm when a prospect wants a person.

A bolt-on voice tool

Works from whatever the PMS exposes, then takes a message for someone to call back.

After hours, all propertiesAI
Leasing hours, Skyline at RooseveltHuman first
Missed-call interceptionAI
Delinquency callbacksAI

Toggle AI by property, channel, or hour

Run AI-first pickup at one property, missed-call interception at another, and full after-hours coverage everywhere. You set the mix and change it any time.

9:04 AI answers, verifies the unit
9:06 Prospect asks for a person
9:06 AI stays on, dials Maya
9:07 Maya greets, full thread attached

Warm handoff, never a cold restart

When a prospect asks for a person, the AI stays on the line until your agent picks up, with full context intact.

Transcript · Marcus T. · 6:42 PM
Two bedroom for October, asked about covered parking, booked Thursday 5:30. Follow-up task created for Maya T.
● Logged on the record

Every call transcribed to the record

Transcripts and outcomes land on the CRM record automatically, ready for the next touch.

“The industry average for answer rates is 30 to 40 percent. With Taylor, we’ve skyrocketed that to about 100 percent, and that includes after hours. That’s the all-hands, fully-supported experience we want to provide.”

Alyssa EgeManager of Strategic Communications, Mark‑Taylor Residential

Read the Mark‑Taylor story →
The Mark-Taylor leadership team
The Mark‑Taylor leadership team

Results from Union Voice AI at Mark‑Taylor

70%+

Of calls resolved by the AI agent, no transfer

100%

Call answer rate, day or night

24/7

Coverage with zero added headcount

Call answer rate and resolution rate are Mark‑Taylor’s published outcomes on Union Voice AI. Individual results vary and are not a guarantee of performance.

Voice AI works better
because it is not a point solution.

It lives on the same platform as your CRM, leasing, AI agents, marketing, renewals, and resident operations, working from the same renter record the rest of Union is already working from.

AI CRM
AI Voice Agent
AI Web Chat Agent Assist Leasing Renewals Marketing Market Intelligence Ancillary Revenue

FAQs

What can the voice AI do on a call?
It answers, qualifies the prospect, checks live availability, quotes pricing, and books the tour against your real calendar, all in the same conversation. After the call, the transcript and the outcome land on the CRM record automatically.
What happens when a prospect asks for a person?
The AI stays on the line until your agent picks up, and the agent gets the full context, not a summary. If nobody is available, the AI finishes what it can and creates a follow-up task on the record.
Does it work after hours?
Yes. After hours, weekends, and peak season are the gaps a leasing office cannot cover, and they are where the AI answers with the same context your team has during the day.
Can I control where the AI answers first?
Yes. Set the mix by property, channel, time window, or workflow: AI-first pickup at one property, missed-call interception at another, full after-hours coverage everywhere. You can change it any time.
Why does it finish the conversation when other voice tools cannot?
A bolt-on voice tool works from whatever the PMS exposes. Union’s voice AI sees the full record at every point in the call, the right unit, the last promise, the live calendar, so it books the tour instead of taking a message.
How long does implementation take?
About 30 days from kickoff to go-live. Union travels to you and is onsite for kickoff and training, and your team joins Union Slack channels for daily access to the people who build the product.

Hear AI answer
your own properties.

We’ll run a live call on a demo.